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Refund policy
Returns and Exchange Policy
Returns and Exchanges Eligibility:
- Items are eligible for return or exchange within 30 days from the date of purchase or delivery (when purchased online).
- To be eligible for return or exchange, items must be undamaged and in their original packaging.
- Items must be accompanied by the original receipt or proof of purchase.
Return Process:
- To initiate a return, please contact our customer service team via email at sales@uschs.org or by phone at (202)543-8919 x24. Please provide your order number and details of the item(s) you wish to return.
- Once your return request is approved, we will provide you with a return shipping label (for online purchases) or instructions for in-store returns.
- Pack the item(s) securely in the original packaging (if possible) and include the return authorization slip provided by our customer service team.
- Ship the item(s) back to us using the provided shipping label (for online purchases) or bring the item(s) to our physical store.
- Once we receive the returned item(s) and verify their condition, we will process your refund or exchange as per your preference.
Exchange Process:
- If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly.
- Any broken or damaged merchandise is only eligible for an exchange.
- Follow the return process outlined above to return the original item.
- Upon receiving the returned item, we will process the exchange and ship the new item to you (for online purchases) or provide you with the exchanged item in-store.